Account related queries

1. Why should I register for it?

If you do not register then we will be unable to record your progress. It will be a convenient and transparent way to track and have a proper record of your purchases with us.

2. How do I activate my account and create username and password?

If you still haven’t created your My Account profile, simply follow these steps.

  • To activate your account on our website, click on the “Sign Up” button under Sign In.
  • Enter the Email Id, Phone Number you want to register with us.
  • Fill your Name.
  • Enter the Password and then Confirm Password.
  • Click Signup.                                                                                      
  • Your Pharmakwik account has been created.
3. It is safe to use my debit/credit card at uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Refund related queries

1. What is return and refund policy?

Refund Policy

At, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

  • you received a defective item.
  • the ordered item(s) is lost or damaged during transit.
  • the ordered item(s) is past its expiry date.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 8 to 11 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

2.How to Request a Refund

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at 9867362712, email us at, or contact our customer support executives through online chat. We’re here for you

3.Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Pharmakwik Customer Support immediately or within 11 working days of receiving the products, to ensure prompt resolution. Please note that will not accept liability for such delivery issues if you fail to notify us within 11 working days of receipt.

4.What are privacy and securities policies?

At, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

5. How do I cancel my order?

If you wish to cancel your order, you can send an email request to Please note that in case your order has already been charged or delivered, we cannot cancel it.

6. Is it possible to cancel my order after has been charged?

No, you cannot cancel your order once your payment has been processed.

7. Can I changed my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 9867362712

 or email to

8. I have still not received the refund to my bank account why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Generally a refund is processed within 7 to 10 working days depending upon the financial organizations involved.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

9. Under what condition return/replacement request will not be accepted?
  • There are certain scenarios where it is difficult for us to support returns.
  • Return request is made outside the specified time frame.
  • Any wrong ordering or partially consumed strips or products do not qualify for return.
  • We shall not be liable for refunds/replacements for any incidental liquid leakage up to 30% of total product quantity as it may be a result of evaporation or courier handling etc.
  • Leakages above 30% shall be covered under our return/replacement policy.
  • Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies and accessories.
  • Defective/damaged products that are covered under the manufacturer’s warranty, for such products a buyer can directly call the manufacturer and avail the warranty.
  • Product is damaged due to misuse or Incidental damage by the customer.
  • Specific categories like elastic supports, stockings, bandages and tapes once used.
  • Any consumable item that has been used, installed or the seal is broken.
  • Products with tampered or missing serial numbers.

General queries

1. How do I consult online with doctors ?

To contact our doctors.

  • Select consultation category online.
  • Register yourself
  • You will received Email confirmation for appointment
  • You can connect with doctors either online chat, video calling or physical clinic visit
2. What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sunday’s from 09:00 am – 05:00 pm IST.

3. Do deliver products to any location in India?

Yes, we do deliver our products to any address in India.

4. How long it will take to deliver my products?

Delivery times may vary depending on the delivery location as well as the type of product you order.

5. How do I know my order has been shipped?

You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: 9867362712

6. Is shipping outside India?

Currently, we are serving within India only. We are working hard and would plan on starting with International delivery service very soon.

Order/payment status related queries

1. Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart for future purchase provided the same device is used for the purchase.

2. What are the different modes of payment?

You can use any one of the following payment methods:

  • Credit card (Visa/ Master/American Express/Maestro)
  • Debit card (All major bank debit cards)
  • Wallets (Mobikwik, Free charge, PayZ app, PayUMoney, Ola Money, SBI Buddy, Vodafone mPesa)
  • Netbanking (All Major Banks)
3. Are there any hidden charges while making payment?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.

Health related queries

1. Why Nutraceutical products are important in day to day life?

Who doesn’t want to be healthier? All over the world, people from all walks of life are looking for convenient ways to improve their health and well-being. Nutritional supplements offer a simple method for doing so in many different ways, such as improving daily intake of vitamins and minerals, improving mood, energy levels, and sleep, increasing the efficiency of exercise, and more. Of course, there’s no such thing as a “quick fix” for health, but nutritional supplements are just that: supplements. Not everyone has the time or ability to prepare and eat perfectly-balanced meals three times a day to ensure their bodies get everything they need, but everyone has time to take a multivitamin in the morning.

2. Is Nutraceutical boosts your mental and physical health?

Nutritional supplements offer a multitude of ways to improve physical and mental health. There’s a wide variety of supplements out there and each one is made to meet a specific need. Basic nutrition is covered by vitamins or meal replacements, which save tons of time and money for people who want to eat healthier but can’t fit the change into their current schedule. Other supplements help with mood, digestion, sleep, memory, energy levels, and even sex drive.

3. Why to take workout supplements?

Weight gainers and protein are popular among people trying to pack on more muscle than diet alone would allow. Muscle builders like creatine are useful for strength training. While you might think only serious bodybuilders would requires these products, that simply isn’t true — anyone with an interest in exercise, from the office worker to the triathlon competitor, can decide to use supplements to get the most from their workouts.

4. Why Multivitamins?

Multivitamins include a daily dose of vitamins and minerals that are often hard to consume in sufficient amounts through meals. They come in several different forms, including capsules, chewables, and gummies.

5. Why Dietary Supplements are important?

Dietary supplements come in both capsule and powder forms and provide the user with something missing from their usual diet. Fibers is a well-known dietary supplement, since it can be difficult for some people to get enough fibers from food alone. Green supplements are popular among people who want the benefits of a vegetable-heavy diet without needing to prepare the large quantities of vegetables they’d otherwise need to eat.

6. How Fat Burners works?

Fat burners provide a boost to the metabolism and are popular with anyone trying to lose weight. They’re sometimes taken with meals or before exercise, to help the body burn extra calories.

7. Is meal replacements important?

Meal replacements offer complete, balanced nutrition for people on-the-go and are popular among those with a busy lifestyle as well as those looking for a convenient way to meet their nutritional needs.

8. Why to use workout recovery supplements?

Exercise works specifically by damaging the muscle fibers and forcing them to grow stronger to adapt, but this also results in soreness and sometimes a feeling of weakness as the muscles recover. Workout recovery supplements include substances that aid muscle repair and healing, helping them strengthen faster and minimizing soreness.